Ecommerce Partner Program

4 min readUpdated 2026-07-31By the ConnectPro Outsourcing team

Quick answer

ConnectPro staffs ecommerce operations and support teams in the Philippines, covering order and returns handling, listing and catalogue management, supplier coordination and peak-season surge capacity for brands, 3PLs and Shopify agencies.

Key takeaways

  • Order, returns and WISMO handling in Gorgias, Zendesk or Shopify Inbox
  • Catalogue, listing and marketplace management
  • Supplier and logistics coordination
  • Peak-season surge pods activated for Q4 and promotional periods

Built for ecommerce brands, 3PLs and Shopify agencies

  • Order, returns and WISMO handling in Gorgias, Zendesk or Shopify Inbox
  • Catalogue, listing and marketplace management
  • Supplier and logistics coordination
  • Peak-season surge pods activated for Q4 and promotional periods

Is this a fit?

  • Ticket volume spikes destroy your response times every peak season
  • Catalogue work is stealing time from merchandising
  • You run multiple storefronts or marketplaces with thin operations cover

Partner economics

Role or tierIndicative rateNotes
Support agentfrom $1,400 / monthEmail, chat, WISMO
Operations specialistfrom $1,300 / monthListings, suppliers, logistics
Peak surge podMonthly, seasonal termActivated in 3 - 4 weeks

How partnerships start

  1. 1

    Intro call

    Thirty minutes to understand your delivery model, clients and capacity gaps.

  2. 2

    Commercial terms

    Rate card, confidentiality, non-solicitation and attribution agreed in writing.

  3. 3

    Pilot seat or first referral

    Prove the model on a single engagement before scaling.

  4. 4

    Quarterly review

    Capacity planning, performance and commercial review with a named partner manager.

Frequently asked questions

Yes, with a surge pod agreed and trained by early Q4. Late requests compromise quality.

Shopify, WooCommerce, BigCommerce, Amazon Seller Central, eBay, Etsy and the major helpdesks.

Within a policy matrix you approve. Exceptions escalate to your team.

Talk to a Philippines outsourcing specialist

Tell us the role you need and we will send a shortlist of pre-vetted Filipino talent, a cost comparison against local hiring, and a 30-day onboarding plan.

Book a discovery call Request a proposal

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