BPO Partner Program

4 min readUpdated 2026-07-31By the ConnectPro Outsourcing team

Quick answer

ConnectPro provides subcontracted delivery capacity to other BPOs and outsourcing firms: managed pods, specialist roles and overflow coverage under confidential arrangements with SLA-backed performance.

Key takeaways

  • Managed pods with team lead, QA and reporting included
  • Overflow capacity for seasonal peaks and new logo ramps
  • Specialist roles your bench does not cover
  • Confidential subcontracting with agreed client-facing presentation

Built for BPOs and outsourcing firms needing overflow capacity

  • Managed pods with team lead, QA and reporting included
  • Overflow capacity for seasonal peaks and new logo ramps
  • Specialist roles your bench does not cover
  • Confidential subcontracting with agreed client-facing presentation

Is this a fit?

  • You have won volume you cannot staff in time
  • A client needs a skill outside your core capability
  • You need a second-site continuity arrangement

Partner economics

Role or tierIndicative rateNotes
Managed pod, 5 seatsCustom wholesale rateIncludes lead and QA
Overflow seatsPer-seat monthly30-day activation
Specialist rolePer-seat monthlySourced to your spec

How partnerships start

  1. 1

    Intro call

    Thirty minutes to understand your delivery model, clients and capacity gaps.

  2. 2

    Commercial terms

    Rate card, confidentiality, non-solicitation and attribution agreed in writing.

  3. 3

    Pilot seat or first referral

    Prove the model on a single engagement before scaling.

  4. 4

    Quarterly review

    Capacity planning, performance and commercial review with a named partner manager.

Frequently asked questions

No. Non-solicitation is contractual and non-negotiable in partner arrangements.

Overflow seats typically within 30 days, faster for roles we already recruit at volume.

Yes, once documented. We contract to your client-facing service levels.

Talk to a Philippines outsourcing specialist

Tell us the role you need and we will send a shortlist of pre-vetted Filipino talent, a cost comparison against local hiring, and a 30-day onboarding plan.

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