Quick answer
A 40-person SaaS company's CEO was spending most of the week in scheduling, inbox triage and meeting follow-up. A ConnectPro executive assistant took ownership of the calendar and inbox and, within eight weeks, returned 14 hours a week and created four protected focus hours a day.
Key takeaways
- 14 hours a week returned to the CEO.
- Four protected focus hours per day, enforced by the EA.
- Meeting count reduced 31 percent through agenda and purpose standards.
- Cost: roughly one quarter of a comparable US executive assistant.
The situation
The CEO's calendar had no structure. Every request became a meeting, follow-up commitments were tracked in memory, and inbox volume meant board and investor emails routinely waited two days.
What we did
- Audited two weeks of calendar and inbox to classify where time actually went
- Introduced meeting standards: every invite needs an agenda, an owner and a decision to be made
- Handed inbox triage to the EA with drafted responses in the CEO's voice
- Created a daily 15-minute sync and a weekly commitments review
- Blocked four protected focus hours a day that only the EA could release
Results at eight weeks
Frequently asked questions
Roughly four weeks for calendar, six to eight weeks for inbox drafting in the CEO's voice.
Signed NDA, restricted access to specified systems, and a documented handling procedure for board and personnel matters.
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